Terms of Service & SLA

1. Acceptance of Terms & Services Rendered

By deploying an application on AppHosting.co.za, the client agrees to these terms. AppHosting.co.za provides fully managed, automated application hosting provisioned via isolated system containers (Proxmox LXC) for SMEs in South Africa.

While AppHosting.co.za handles application automation and customer billing, the physical infrastructure, server hardening, and network routing are backed and secured by Data Sanctuary's enterprise framework.

2. Payment, Billing & Renewals

Services are billed on a month-to-month subscription basis in South African Rand (ZAR).

Failure to Pay: Failure to settle invoices within 5 business days of the renewal date may result in automated instance suspension. We strongly recommend ensuring your billing details are up-to-date to avoid any interruption in service.

3. Data Ownership & Client Responsibility

Data Ownership: The client retains 100% legal ownership of all data, files, and configurations inside their hosted container. We do not claim ownership, nor do we access the contents of your deployed applications.

Client Responsibility: The client is entirely responsible for managing access control (such as passwords and user accounts) within their deployed applications (e.g., NextCloud or Odoo admin accounts). AppHosting.co.za cannot retrieve or reset application-level administrative passwords if they are lost.

4. Service Level Agreement (SLA) & Uptime Guarantee

99.9% Infrastructure Uptime: We guarantee that the core host nodes and network routing (powered by Data Sanctuary) will be online 99.9% of the time per calendar month, excluding scheduled maintenance.

SLA Credits: If uptime dips below 99.9% in a given month due to unexpected core infrastructure failure, clients are entitled to request a pro-rata service credit for that month's billing cycle.

Exclusions: This SLA explicitly excludes:

• Application-level software crashes caused by user configuration or unsupported modifications.
• Client-side ISP dropouts or localized network issues outside of our infrastructure.
• Announced scheduled maintenance windows, which are typically performed between 00:00 and 04:00 SAST to minimize disruption.

5. Limitation of Liability

Under no circumstances shall AppHosting.co.za and Data Sanctuary be held liable for commercial data loss, loss of profits, or business interruption resulting from software vulnerabilities inherent to third-party open-source applications deployed within your container. Our responsibility extends to the provisioning, uptime, and security of the underlying infrastructure.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.